Privacy Policy

Cloudy Valley ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudy-valley.com or engage our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote for our services
• Subscribe to our newsletter
• Communicate with us via email or other channels

This information may include your name, email address, postal address, and details about your project requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver the services you have requested
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests
• Legal obligation: Where we need to comply with legal requirements

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (hosting, analytics)
• Professional advisers (accountants, lawyers) as necessary
• Regulatory authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related data is typically retained for seven years after project completion for legal and accounting purposes.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Cloudy Valley
47 Pemberton Road
London, SW11 5PQ
United Kingdom
Email: [email protected]